Oversee the program lifecycle of high-performance computing workstations and robotic automation solutions in mobile device processing and supply chain management.
Capture customer requirements for new features and enhancements, identify internal improvement opportunities, evaluate their impact, and prioritize initiatives with development teams for implementation.
Manage technical project planning, coordinating how icollaboration on technology development within and across teams, and aligning objectives with company strategic goals.
Direct release processes by planning and coordinating test builds, deployment schedules, and stakeholder communication to ensure smooth transitions, minimize risks, and maintain operational continuity.
Define, track, and present KPIs to drive data-driven decisions that enhance operational efficiency. Achieved a 20% increase in units per hour and a 10% reduction in exceptions through the delivery of a continuous improvement program.
Systems Support Engineer at Apkudo
Dallas, TX
April 2022 to December 2023
Provided comprehensive support for supply chain automation systems, shaping support team operations from initial product launches through expansions and feature integrations.
Analyzed root causes of advanced hardware and software issues, identifying preventative measures.
Collaborated with cross-functional teams to assess and test new feature integrations and identify process improvements across systems leveraging ML tools and data-driven decisions.
Deployed on-premise hardware installations and Linux server configurations to create high-performance package validation workstations capable of simultaneous, multi-device operations.
Collaborated with vendors and manufacturers of servers, networking, and appliances to procure resources, troubleshoot issues, and ensure successful installations.
Implemented and troubleshot modular robotics systems, improving diagnostic accuracy for both cosmetic and functional device conditions and elevating operational stability.
Engaged in New Product Introduction (NPI) and ongoing development of the mobile device testing system by setting and fine-tuning system parameters to expand product coverage.
Systems Support Specialist at Apkudo
Dallas, TX
July 2020 to April 2022
Troubleshot and resolved user issues across robotics, servers, network equipment, and mobile/web applications, ensuring rapid remediation and minimal downtime.
Analyzed root causes of hardware and software failures, systematically logging findings to identify trends and proactively prevent future incidents.
Installed new systems, including OS imaging, application installation, and setup configuration.
Improved operational efficiency by creating custom Python and Bash scripts to automate logging, reporting, alerting, and software installation workflows.
Adhered to quality and security processes, such as ISO 9001, ISO 27001, GRR, and 5S, fostering an organized and efficient work environment.