Professional Experience
Technical Delivery at Apkudo
Dallas, TX
December 2023 to Present
- Manage continuous improvement of robotic automation and high-performance computing workstation solutions for mobile device processing and supply chain efficiency.
- Capture customer requirements for new features and enhancements, identify internal improvement opportunities, evaluate their impact, and prioritize initiatives for implementation with development teams.
- Manage technical project planning, coordinating collaboration on technology development within and across teams, and aligning objectives with company strategic goals.
- Direct release processes by planning and coordinating test builds, deployment schedules, and stakeholder communication to ensure smooth transitions, minimize risks, and maintain operational continuity.
- Drive operational improvements by defining, tracking, and leveraging KPIs to inform data-driven decisions, resulting in a 20% increase in units per hour, 10% reduction in exceptions, and improved diagnostic accuracy.
Systems Support Engineer at Apkudo
Dallas, TX
April 2022 to December 2023
- Provided comprehensive support for supply chain automation systems, guiding support team operations from initial product launches through expansions and feature integrations.
- Performed root cause analyses for advanced hardware and software issues and identified preventative measures.
- Collaborated with cross-functional teams to evaluate and test feature integrations, leveraging machine learning tools and data-driven insights to identify process improvements.
- Deployed on-premise hardware installations and Linux server configurations to create high-performance package validation workstations capable of simultaneous, multi-device operations.
- Partnered with server, networking, and appliance vendors and manufacturers to procure resources, resolve technical issues, and ensure successful installations.
- Implemented and troubleshot modular robotic systems, enhancing diagnostic accuracy for cosmetic and functional device assessments and improving operational stability.
- Supported New Product Introduction (NPI) and ongoing development of mobile device testing systems, fine-tuning parameters to expand product coverage.
Systems Support Specialist at Apkudo
Dallas, TX
July 2020 to April 2022
- Troubleshot and resolved issues across robotics, servers, network equipment, and mobile/web applications; conducting root cause analyses and logging findings to identify trends and proactively prevent future incidents.
- Installed and configured new systems, including OS imaging (Linux/Ubuntu, Windows, Android, iOS) and application setup.
- Improved operational efficiency by developing custom Python and Bash scripts to automate logging, reporting, alerting, and software installation workflows.
- Ensured compliance with quality and security standards, including ISO 9001, ISO 27001, GRR, and 5S, fostering an organized and efficient work environment.
Education
Central Michigan University
Bachelor of Science in Electrical Engineering
with minors in mathematics and biology
Coursera Programs
